Customer-friendly charging – focus on public charging infrastructure (German report)

Charging an electric vehicle is a new experience for users, which differs from refuelling a conventional car. In its paper “Customer-friendly charging – Focus on public charging infrastructure”, WG 5 outlines for the first time a set of common definitions and gives recommendations to market participants and industry organisations to make charging a pleasant experience for users. These recommendations for action refer to the five characteristics of customer-friendly charging: a) simple, b) widely available, c) transparent and d) secure. The additional, less central feature of “convenient charging” comes with further recommendations.